Delivery Policy
At Merilynkemp, we aim to deliver your orders as quickly and efficiently as possible. Our delivery policy is designed to ensure a smooth shopping experience for all our customers. Below are the key details about how we process and ship your orders.
2.1 Order Processing
Once your order is placed, we aim to process and dispatch it within 1-3 business days, depending on the volume of orders and product availability. Orders placed after business hours or during holidays will be processed the next working day.
2.2 Shipping Methods and Times
We offer a variety of shipping options to suit your needs:
- Standard Shipping: Delivery time ranges from 5-10 business days, depending on your location.
- Express Shipping: Delivery time ranges from 2-5 business days, depending on your location.
Please note that shipping times are estimates and may vary depending on your location, local customs procedures, and third-party shipping carriers.
2.3 Shipping Costs
Shipping costs are calculated based on the weight of your order and the shipping method you select at checkout. For international orders, additional customs duties or taxes may apply depending on your country’s regulations. These fees are the responsibility of the customer.
2.4 Order Tracking
Once your order has been dispatched, you will receive a tracking number via email. You can use this number to track the status of your shipment through the relevant courier’s tracking system. Please note that tracking may not be immediately available, and it may take up to 24 hours for tracking details to be updated.
2.5 International Shipping
We offer international shipping to a wide range of countries. However, certain products may not be eligible for international delivery due to local restrictions or product limitations. If we are unable to ship to your location, we will notify you as soon as possible.
2.6 Delivery Issues
In the event that your order is delayed or lost in transit, please contact us at [email protected]. We will assist you in resolving the issue with the shipping carrier and ensure your order is delivered or refunded as applicable.
2.7 Delivery Address
It is important to provide an accurate shipping address at checkout. We are not responsible for any delays or misdeliveries caused by incorrect or incomplete address details. Please ensure all address information is correct before confirming your order.